Newnormal leaders are at the same time very clear on a few expectations and open on all the rest. This combination of high expectations and a lot of freedom motivates and empowers people.
An example: Laurent Ledoux, a teacher at business schools, banker & amateur philosopher told me recently that he expects two things of his employees: “That they serve their customers well and that they develop themselves. For the rest they are ‘free’. No day-to-day following up. No complicated performance indicators. Result: my team is engaged and empowered.”
This is not ‘laissez-faire’ management. Conditions are a very clear focus and a high level of trust and commitment.
So: what do you expect from your followers?